FAQ

Frequently asked questions

How long does handling and delivery take?


Typical turnaround time work for all jobs is 1-2 business days. Once the part ships with one of our carriers it takes 3-5 business days for delivery. you will be notified of the estimated delivery time.




What if the part I want is out of stock?


We will do our best to keep out website updated with ONLY parts that are in stock. If we see an order with a part on it that is out of stock, we will quickly notify the customer and a decision will be made then.




What is your warranty on your used auto parts.


All of our used autoparts are guaranteed to be in satisfactory working order at the time of shipping. All parts purchased through our online store includes up to 5-year unlimited mileage parts only warranty, provided you were the original purchaser of the part and you still own the vehicle on which it was installed. This warranty cannot be transferred to anyone at any time. We offer one-time replacement of the part that has failed. All parts have to be installed within 30 days of delivery. Parts installed on commercial use vehicles are warranted for 60 days from the date of purchase. _______________________________________________________________________________ If any part should fail within the warranty period due to a defect in material, we will, at our option replace the part or refund your money. You will be responsible to return the part with the original invoice to us properly packed and secured for shipping. Once we receive the part we will check it for our original markings, and proceed with approval of your warranty claim. All parts must be installed by a Certified mechanic at a licensed repair facility. All warranty claims have to be initiated via email with a precise explanation of an issue. Additional documentation may be required.




What is your order cancellation policy?


Your order can be cancelled free of charge only before the part ships out, or before 24 hours after placing the order, whichever comes first. Once your order has shipped out, you can cancel the order subject to a 20% handling fee and the cost of shipping back. Cancellation request has to be initiated via email stating the date of the request.




What can I expect to get?


You will get an engine or transmission that is 100% interchangeable for your exact automobile. Engines are particular for a certain model, make and year of your vehicle. We make sure your engine fits this criteria. Even though it may not come out of an exact vehicle it was ordered for per the invoice it will 100% be interchangeable.





                           

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The past couple of months have been challenging for many reasons and we want to say thank you for your support and patience during this difficult time. We’ve continued to prioritize the health and safety of our staff and community, but we know that has caused frustration with your orders and we’d like to apologize for the delay and fill you in on what is happening. SHIPPING UPDATES/TIMELINES: As mentioned above, our stores and our fulfillment centers are not able to operate at full capacity which is delaying some order processing times. In addition, USAPartsOnline.com orders are often shipped via UPS or FedEx who are also experiencing delivery delays in these trying times. Please allow additional days from the time you order.

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