This SMS Privacy Policy & Terms of Service outlines how USA Parts Online ("we," "us," or "our") collects, uses, and protects your personal information in connection with our SMS messaging services and the terms you agree to when you engage with us via SMS.

 

​Privacy Policy for SMS Services

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1. What personal information is collected? When you opt-in to our SMS services or communicate with us via text message, we may collect personal information including your mobile phone number, the content of your messages, and any other information you provide.

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2. How is personal information used? Your personal information is used to respond to your inquiries, provide customer support, send you information about your orders or our services, and to facilitate conversational commerce related to automotive parts.

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3. Who is personal information shared with? We do not sell, rent, or trade your personal information with any third parties for their marketing purposes. We may share information with our trusted service providers, such as our SMS platform provider (RingCentral), who assist us in delivering our SMS services. These providers are contractually obligated to protect your information and use it only for the services we request.

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4. SMS Consent Sharing Clause We do not share your SMS consent or mobile phone number with any third parties or affiliates for their marketing purposes.

 

​SMS Terms & Conditions

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By providing your mobile number or by sending an initial text message to us, you are providing your consent to receive SMS text messages from USA Parts Online.

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1. Types of Messages You can expect to receive messages related to your inquiries about automotive parts, customer service support, order status updates, shipping notifications, and other conversational topics related to our business.

 

2. Message Frequency Message frequency will vary depending on the nature of your conversation and transactions with us.

 

3. Fees and Charges Message and data rates may apply to any messages sent to you from us and to us from you. For questions about your text plan or data plan, please contact your wireless provider.

 

4. How to Opt-Out You can opt-out of the SMS service at any time. To stop receiving text messages from us, text STOP to our number. After you send the "STOP" message, we will send you one final SMS message to confirm that you have been unsubscribed.

 

5. How to Get Help If you need assistance, text HELP to our number for instructions, or visit our website at https://www.usapartsonline.com.

 

6. Contact Us For more information, please visit our website or contact our support team. By using our SMS services, you agree to these terms. Please also review our main store policy at https://www.usapartsonline.com/store-policy for more details.

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Information We Collect

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When you place an order with USA Parts Online, we may collect personal information including:

Full name
Billing and shipping address
Phone number
Email address
Vehicle and order information
Payment information necessary to process transactions

Payment card information is processed securely through third-party payment processors and is not stored directly on our servers unless otherwise specifically disclosed.

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How We Use Your Information

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We use customer information for legitimate business purposes including:

Processing and fulfilling orders
Fraud prevention and identity verification
Customer service and warranty support
Shipment coordination and delivery updates
Internal record keeping
Legal and compliance obligations

Payment Security

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All payment transactions are encrypted and processed through secure PCI-compliant payment gateways. We take commercially reasonable measures to protect customer information from unauthorized access, misuse, or disclosure.

Fraud Prevention & Verification

To protect both customers and our business from fraudulent transactions, we may:

Verify billing and shipping information
Request additional documentation for high-value purchases
Review orders for suspicious activity
Cancel or refuse transactions suspected of fraud or abuse
Information Sharing

We do not sell customer personal information. Information may only be shared with trusted third parties necessary to operate our business, including:

Payment processors
Shipping carriers
Fraud prevention services
Warranty providers
Government or legal authorities when required by law
Cookies & Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve user experience, track website performance, and assist with advertising and remarketing campaigns.

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Customer Communications

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By providing your contact information, you consent to receive transactional communications related to your order, including:

Order confirmations
Shipping notifications
Warranty communications
Customer service responses

Marketing communications and SMS messaging preferences are governed separately and may be opted out of at any time where applicable.

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Data Retention

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We retain order and transaction records for business, tax, fraud prevention, and legal compliance purposes for as long as reasonably necessary.

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Your Rights

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Customers may contact us to request updates or corrections to their personal information, subject to applicable legal and business retention requirements.

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Contact Information

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If you have questions regarding this Privacy Policy or how your information is handled, please contact:

USA Parts Online
Email: support@usapartsonline.com